Updated: 10/5/2002; 9:44:00 AM.

A QA Guy's Radio Weblog
Thoughts from Dave Liebreich


daily link  Tuesday, February 26, 2002


It worked!

The conversion went off without a problem.  For a few moments, I thought one folder was upstreamed to the wrong place, but I was mistaken.

Now my radio.weblogs.com home page is generated from my regular home page, instead of from a single category.

The only thing I left behind was my blogrolling list.  I'll recreate it eventually . . .

  7:42:01 PM  permalink  

Steven and Meryl are blogging about error messages and tech support.  I'd just like to add that nothing can be kept secret from the field.

Developers often use "hidden" debug commands or "secret" key combinations to get at the guts of a product.  Don't think that this info won't ever be publically available.

SE's will use them to get around bugs in the product, even after those bugs (perceived or real) are fixed.

Customers will use them, get stuck, and call tech support.

If you can avoid putting these "back-doors" in at all, then please do so.  If not, then please make them "read-only" - commands that report internal status rather than change configuration.

Oh, and publish the list of such commands internally so that (at least) the senior tech support folks will know them.

  10:49:18 AM  permalink  

Paul Dirac. "In science one tries to tell people, in such a way as to be understood by everyone, something that no one ever knew before. But in poetry, it's the exact opposite." [Quotes of the Day]

So, calling someone "a poet" can be an insult?

  9:22:31 AM  permalink  

 
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Copyright 2002 © Dave Liebreich.
Last update: 10/5/2002; 9:44:00 AM.