Re cinemaminima.com offline 2006 JUL 15 0014 GMT
Date: Sat, 15 Jul 2006 05:29:37 -0700
Subject: BLUEHOST.COM: Serious Issue!
To: "Clarence Burbridge" cinemaminima@yahoo.com
From: "'BlueHost Support'"
support@bluehost.com
Dear Bluehost Customer,
This evening (July 14th) from about
5:25pm-6:55pm many of our servers were
offline causing significant downtime for
many of our users. The outage was due to
a severe power outage in the north end of
Orem, Utah where our servers are located.
We do have UPS backup as well as diesel
generators, but at about 5:30 they
finally gave out. The power outage was
for much longer than that period of time,
but the reserve power was eventually
consumed in its entirety. When it rains
it pours.
For users on box65-box145 there have been
periodic problems with the Redhat linux
kernel that we were using that was
causing problems with the filesystem that
your data is stored on. This issue has
been causing periodic problems for users
on those boxes. In the last few days we
have resolved that issue which also
caused those boxes to require a reboot.
The downtime is extremely regretable. We
apologize profusely for the inconvenience
to our customers and in turn to those who
were trying to visit your sites during
the outage. With the fixes we have put in
place in the last few days coupled with
other upgrades you should experience MUCH
better uptime in the future.
Thanks for you patience,
Matt Heaton / President Bluehost.com
