Contacting Microsoft and Getting Support

If FrontPage was already installed when you purchased your computer, support may be available from your computer manufacturer.

Personal Support

If you purchased this product at a retail store, you are eligible for unlimited no-charge Installation Support.

    (425) 635-7056   (long distance charges may apply)  

In addition to no-charge support:  If you purchase this product at a retail store, you are eligible for Paid Personal Support available at $35 U.S. per incident and billable to your VISA, MasterCard, or American Express credit card.

    (800) 936-5700  

Personal Support is available Monday through Friday 5:00 A.M. - 9:00 P.M. Pacific time, Saturday 5:00 A.M. - 3:00 P.M., and Sunday 9:00 AM - 3:00 PM PST. For holiday support availability see holiday hours.

TTY users, please call (800) 892-5234.

Personal Support covers troubleshooting issues that meet the following criteria:

1. Microsoft product features are not working as designed after the initial installation. No modifications have been made by the user or by a third party product to any of the necessary program or system files.
2. Microsoft product features are broken after upgrading the program or operating system. No modifications have been made by the user or by a third party product to any of the necessary program or system files.

This support also covers assistance with usage of basic built-in product features.

Professional Support

Paid Professional Support is available online for this product at $195 U.S. per incident, or by telephone for $245 U.S. per incident billable to your VISA, MasterCard, or American Express credit card. This includes development assistance, external database connectivity issues, or installation and configuration of server extensions on a Microsoft Windows NT 4.0 (or later) Server or Microsoft Internet Information Server. Professional Support contracts are also available.
    (800) 936-4900   IT Professionals
    (800) 936-5800   Developers
    (888) 456-5570   Partners (Resellers and Consultants)
    (888) 677-9444   Microsoft Certified Partners
    (800) 936-2197   Original Equipment Manufacturers (OEM)
    (888) 456-5570   System Builders

Professional Support is available 24 hours a day, 7 days a week, including holidays.

TTY users, please call (800) 892-5234.

• Microsoft Self Help Resources
  Microsoft Self-Help Resources are available to give you the most up-to-date answers. This no cost service provides access to tools and information to help you 24 hours a day, 7 days a week, including holidays.

• Professional Online Support Web Sites
  Professional Online Support Web sites are available for computer professionals in all kinds of organizations. Here you can find self-help information specifically developed and customized for computer professionals.

• Microsoft Newsgroups
  Join or create discussions with Microsoft support professionals and other computing experts and users in our online, public newsgroups. Beginners are welcome; no question is too basic or simple to ask.

Last update: 1/20/2003; 8:25:44 PM.

All products and company names mentioned herein are the trademarks of their respective owners. Microsoft® and FrontPage® are registered trademarks of Microsoft Corporation in the United States and/or other countries.