Tuesday, June 04, 2002

Tuesday Night Takeaways – My Random Thoughts from Class (5/28/02) A key takeaway for me was from Barbara’s presentation on implementing communities and discussion boards. In order to get CEO’s to use the system, they trained the secretaries or key assistants. Smart thinking. The second key takeaway was the number of lessons learned in implementing a discussion board. Some of the more important ones for me were: Pilot projects should be targeted and specific with key end points. Give the users a safety outlet – items can be deleted after posting. Create a non-intimidating category for everyone to post to – ex: a vacation community for people to post favorite vacation spot. Develop guidelines on when communities should be used and under what circumstances that it should not be used (i.e. if you need urgent information, don’t post and hope someone will respond) Don’t automatically subscribe people to list servers or automatic messages, let them subscribe themselves. Give a community 6-12 months to develop. Do not do a knee-jerk reaction and pull the community too soon. 5:38:46 PM

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