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Tuesday, May 21, 2002 |
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The response I hear to the question of why software projects fail is that the customer did not plan well or didn't delegate well or made poor decisions. Is that really fair? Shouldn't the company selling a product that costs millions of dollars shoulder some responsibility for its ultimate usefulness?
Siebel: Absolutely. This is the point I'm making. We don't see it as our obligation to simply deliver bug-free software. We do whatever it takes to make sure the customer succeeds. So absolutely, I think it should be the software company's responsibility. And this is the responsibility that we take upon ourselves. Related Info?. 
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