Radio Rackensack
My own little "me-too" weblog.

 



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  Monday, August 19, 2002


New kid on the search engine block . . .

I'd been trying for several days to locate a presentation I'd seen online back in my days as a QA Manager, on the relationship between the varying types of "quality" that are desirable at different stages in the technology product lifecycle, as defined by Geoffrey Moore (you know: Innovators, Early Adopters, Early Majority, Late Majority, Laggards). Anyway, several Google searches failed to turn up the presentation I was looking for, though they all brought up various versions of a paper by Joanna Rothman on essentially the same topic. I also tried manually poking around on StickyMinds.com, QAForums/QALinks, Satisfice's site, and other resources I used in those days.

This morning, I came across a reference to Kartoo, described as a search engine that presented results visually, with links between the returned hits indicated. I tried the search there, and found the presentation I was looking for immediately. The presentation of search results is very similar to the representation used by The Brain. I have no idea how extensive the index behind Kartoo is, or how well it works overall, but it's already been worthwhile for me.


11:34:08 AM    

More on failing well vs. failing badly . . .

New Architect: Making Mistakes Well. Online or offline, it's impossible to be perfect. But while offline customers can appeal to an actual human being for help, frustrated online customers usually just give up. That's why Web sites must learn to make mistakes well. [Tomalak's Realm]

More support for the thesis of my comments last week on Charles Mann's article on Homeland Insecurity in the current Atlantic Monthly; namely, that well-designed systems have to account for what happens when they fail, as they inevitably do, despite our best efforts to prevent it.


12:55:41 AM    



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