Updated: 4/2/03; 5:37:23 AM.
Waiting for Columbus
Paul W. Swansen's Radio Weblog
        

Saturday, March 1, 2003

DMNews.com - Call Center Mailer Touts TeleZapper Immunity.

Teleservices technology firm Castel claims in a direct mail campaign that its call management system gives outbound callers immunity to the TeleZapper, a home-privacy device that fools predictive dialers into thinking that a line is disconnected.

The technology is intended not to help telemarketers evade privacy safeguards to reach consumers, but to help collection agencies reach those in debt who use the TeleZapper to mask their phone lines, according to Castel, Beverly, MA.

The TeleZapper -- marketed by Royal Appliance Manufacturing Co., which also makes the Dirt Devil -- mimics the three-tone sound phones emit when a disconnected or out-of-service number is dialed.

Predictive dialers generally listen for that tone to remove disconnected numbers from a calling list. Castel's system, dubbed DirectQuest, works not by listening for tones but by looking for digital codes -- sent by central offices in the telephone network -- that accompany calls.

[ ... ]

Castel solves this problem by letting call centers change outgoing caller-ID information on their own without going through their carrier, Elicker said. Other predictive-dialer makers, including SER Solutions Inc., are touting similar capabilities in their call center technology.

[Privacy Digest]
6:57:55 AM    comment []

FOXNews.com - Feds to Begin Background Checks for Air Passengers.

WASHINGTON -- The government is getting ready to test a new risk-detection system that would check background information and assign a threat level to everyone who buys a ticket for a commercial flight.

The system, ordered by Congress after the Sept. 11 attacks, will gather much more information on passengers. Delta Air Lines will try it out at three airports beginning next month, and a comprehensive system could be in place by the end of the year.

Transportation officials say a contractor will be picked soon to build the nationwide computer system, which will check such things as credit reports and bank account activity and compare passenger names with those on government watch lists.

Advocates say the system will weed out dangerous people while ensuring law-abiding citizens aren't given unnecessary scrutiny.

Critics see a potential for unconstitutional invasions of privacy and for database mix-ups that could lead to innocent people being branded security risks.

There also is concern that the government is developing the system without revealing how information will be gathered and how long it will be kept.

"We may be creating a massive surveillance system without public discussion," said Barry Steinhardt, an American Civil Liberties Union director.

Transportation officials say CAPPS II -- Computer Assisted Passenger Prescreening System -- will use databases that already operate in line with privacy laws and won't profile based on race, religion or ethnicity.

[ ... ]

Transportation Department spokesman Chet Lunner said a Federal Register notice about CAPPS II that said the background information will be stored for 50 years is inaccurate. He said such information will be held only for people deemed security risks.

Jay Stanley, an ACLU spokesman, was skeptical.

"When it says in print, 50 years, we'd like to see something else in print to counter that," he said.

[Privacy Digest]
6:27:37 AM    comment []

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