News
News from the world of virtual reference, plus other stories that help us understand online customer service.









Subscribe to "News" in Radio UserLand.

Click to see the XML version of this web page.

Click here to send an email to the editor of this weblog.


Wednesday, April 16, 2003
 

We Wonder about Wondir

Yet another ask-an-expert service, but this one's free and incorporates plenty of interesting ideas and tries to be an easy way to allow people to help each other using the Web. Read more...


8:45:41 PM    comment []

Tuesday, March 11, 2003
 

Clique of Instant Messagers Expands Into the Workplace

Instant messaging, long used by teenagers, is moving into the workplace with an impact that is rivaling rival e-mail and the cellphone. Read this and consider the cultural implications and how they support virtual reference. By Amy Harmon. [New York Times: Technology]


11:06:19 AM    comment []

The Technological Challenges of Digital Reference

Written by Jeff Penka, OCLC's QuestionPoint Manager, the article focuses on the need to understand the technical environment within which digital reference occurs, from issues of patron definition and access, to the role of cooperative relationships and networks in meeting the shared needs of librarians and patrons. Mr. Penka provides an overview of today's reference environment along with data and practical examples from services like QuestionPoint, to demonstrate the importance and effect understanding audiences, appropriately using technology and working cooperatively can have for libraries in digital reference.


9:52:41 AM    comment []

Monday, March 10, 2003
 

New Ways to Untether Travelers

Broadband wireless Internet and e-mail services are becoming available on airplanes, in public places and in hotel rooms. By Joe Sharkey. [New York Times: Technology]


10:50:33 AM    comment []

Wednesday, February 19, 2003
 

Why Virtual Reference

Marcia Keyser compiled this discussion from the Dig-Ref listserv in December, 2002. It's a thread based on the Charleston Advisor article, Virtual Reference: Overrated, Inflated, and Not Even Real. [LISNews.com]


5:59:45 PM    comment []


Click here to visit the Radio UserLand website. © Copyright 2003 Answerland .
Last update: 4/16/2003; 8:54:34 PM .

April 2003
Sun Mon Tue Wed Thu Fri Sat
    1 2 3 4 5
6 7 8 9 10 11 12
13 14 15 16 17 18 19
20 21 22 23 24 25 26
27 28 29 30      
Mar   May