Tuesday, March 11, 2003

Clique of Instant Messagers Expands Into the Workplace Instant messaging, long used by teenagers, is moving into the workplace with an impact that is rivaling rival e-mail and the cellphone. Read this and consider the cultural implications and how they support virtual reference. By Amy Harmon. [New York Times: Technology] 11:06:19 AM    comment [] The Technological Challenges of Digital Reference Written by Jeff Penka, OCLC's QuestionPoint Manager, the article focuses on the need to understand the technical environment within which digital reference occurs, from issues of patron definition and access, to the role of cooperative relationships and networks in meeting the shared needs of librarians and patrons. Mr. Penka provides an overview of today's reference environment along with data and practical examples from services like QuestionPoint, to demonstrate the importance and effect understanding audiences, appropriately using technology and working cooperatively can have for libraries in digital reference. 9:52:41 AM    comment []

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