What do you do about people who won't write things down?
Just been reading Ron Lusk and Jim McGee's comments about how people don't like writing. This is a big hindrance to document based KM and even informal media like blogs and email.
It's a bit like the problem of getting people to update a database. Some people do it as a matter of course and would never write an address on a piece of paper. Others complain about the database not being up to date (the addresses they want aren't on it because they don't put them on) and then stop using it altogether because it's useless.
9:28:22 PM 
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