Saturday, December 27, 2003

Cluetrain That's it! Took me two days to accidentally fall back into it. Levine, Locke, Searls and Weinberger's Cluetrain nudged me back into blogging with "Markets are conversations" and "markets are getting smarter--and getting smarter faster than most companies." The authors also make the point that conversations occur in *human* voices. NOT endusers, consumers or some other euphemism for a statistic but humans. Therapy I am a therapist. My work takes place in conversations and not mental illness, disorders or insurance codes. I tell colleagues the why and how of people getting better is the relationship--someone actually listening to what's going on and what someone wants, accepting those as real and believing folks can change. They do. Unfortunately agencies in the field (and "agency" is another word for company) are organized to look to billable hours, third-party payors and utilization rates. The agency's "customer" is the insurance company (private or government) that pays the bill. Last on their list of priorities are the clients (patients or consumers) who come for help and the service providers who do the work. Agencies are run by the bean-counters and support staff. I could just remain angry and cynical about that. I think I'll do something else instead. 1:09:19 PM    comment []

© Copyright 2004 John Burik.